Contact Us & Communication Policy

Effective Date: May 27, 2026 · Last Updated: July 27, 2026

At Affinity Intellect, LLC, we are committed to building empathetic, human-centered technology. We believe that zero-friction technology starts with open, clear, and safe communication channels. Whether you are a business client, clinician, community leader, school administrator, or user of our Transition Buddy platform, your inquiries are vital to us.

This policy outlines how you can connect with us, what to expect when you reach out, and our commitment to maintaining a safe communication environment.

1. Official Communication Channels

To ensure security and prompt response times, please use the following official contact methods:

• Email: Info@affinityintellect.com (For general inquiries, system automated enterprise consulting, partnerships, and account support)

• Phone: (407) 900-6957

• Mailing & Corporate Address:
  Affinity Intellect, LLC
  17327 Promenade Dr.
  Clermont, FL 34711

2. Specialized Support & Transition Buddy Accounts

• Platform & AI Automation Support: For technical support regarding cloud platforms or automated integrations, please email Info@affinityintellect.com with "TECHNICAL SUPPORT" in the subject line.

• Account Deletion & Data Privacy: If you wish to close your account or request data removal under our privacy guidelines, please click the Delete Account link in our website footer or email your request directly.

3. Our Response Time Standards

We value your time and aim to handle all inquiries with care:

• Standard Business Inquiries: We respond within 1 to 2 business days.

• Technical Support & Accessibility Issues: Urgent technical problems related to platform access are prioritized and handled within 24 hours.

• Collaborative / Research Inquiries: Communication from schools, universities, or clinical partners involving custom ethical AI co-creation may take up to 3 to 5 business days for a comprehensive review by our engineering and design teams.

4. Zero-Friction & Neurodiverse Accessibility Commitments

Consistent with our human-centered philosophy, we endeavor to make our communication as accessible as possible:

• If you require alternative communication formats (e.g., text-only communication, scheduled video calls, or specific accommodations for neurodiverse team members), please mention your preference in your initial email.

• We continuously update our support mechanisms to ensure zero-friction experiences for all users.

5. Acceptable Communication & Safety Guidelines

To protect our staff, clinicians, and community partners, Affinity Intellect maintains a strict zero-tolerance policy for abusive behavior. We reserve the right to block numbers, terminate communication, or restrict website accounts if any inbound message contains:

• Profanity, harassment, or personalized threats toward our team members.

• Hate speech targeting race, gender, neurodivergence, or disability status.

• Spam, unauthorized marketing pitches, or malicious file attachments.

6. Updates to This Policy

Affinity Intellect, LLC reserves the right to modify these contact guidelines at any time to improve client experiences or reflect changes in our operational procedures. Updates will be posted directly to this page.